Support Channels
SymphonyThemes only provides support via our support forum, knowledgebase & tutorials. We will not provide any support via e-mail or Twitter. We may request you to e-mail us your login details when needed, in which case we will communicate via e-mail to protect your confidential & secure details.
Support Hours
Our general support hours are Monday to Friday, 08:30 to 17:00 (GMT+7). During this time, we can generally provide feedback on any support queries within 12 – 24 hours, whilst we will also commit to answer any queries outside of these hours within 48 hours.
Extent of our support
We understand that there is a fine line between what is considered support & modifications. So whilst we will try help you with any type of query (support or modification), we can’t provide extensive help in terms of modifications. Technical support will thus take priority over modification support. We do have a professional service that can help you with modifications to our themes. Please contact us at info [at] symphonythemes.com for more details.
Bug Fixing
It is our commitment to fix all theme bugs as quickly as possible after they are brought to our attention. During our general support hours, we can fix bugs within 24 – 48 hours. We will also try provide a solution via the forum for smaller bug fixes, after which we will update the core theme package.